Considering how closely the Shutterway team works with clients, we think it’s important that there are open lines of communication and professional relationships that allow for friendly camaraderie. Facilitating a good working relationship is great for all parties, and almost always results in a finished product that exceeds expectations.
With these ideals firmly in mind, we present the next in our series of team interviews. We want you to get to know the people behind the craft, and to get a better understanding of the passion and hard work that goes on behind the scenes. Enjoy!
Neil Benjamin – Head Welder & Factory Manager
Hi Neil, thanks for agreeing to this interview. Tell us a bit about yourself, your job title, and how you came to be employed at Shutterway.
Hi guys, I am the Workshop Manager for Shutterway. I started at Shutterway as a Welder, after completing an Advanced Welding Course, and worked my way up from there.
Hard work always pays off. How long have you been at the company for?
I have been with Shutterway for 8 years and 8 months.
Can you give us a rundown of what a day at the factory entails?
Sure. I oversee the work flow in the factory to allow for optimised productivity and also play a major role in the actual fabrication of the product.
Do you have any particular highlights that come to mind? An experience that left you thinking at the end of the day: “Yes, that’s why I do what I do!”
Any client who takes the time to send a “thank you” or “great job” through our referral system is a highlight for me. As long as the customer is happy, I am happy.
Agreed! It’s wonderful to have good work appreciated. But there are days when things are a bit more difficult. What’s the toughest job you’ve worked on to date, and why?
I treat every job as the toughest one so that I can give every customer the same level of excellent service.
Good mind set to have. Tell us why you think a particular job ended up being the success it was?
Consistency! I make sure no client takes preference over another and treat each project as if I was making it for my own home.
Where do you see Shutterway in five years, and how do you plan to get the company to another level?
I see Shutterway as the leader in stylish security in South Africa. We have the potential to do great things and leave a lasting legacy for future generations. I also see Shutterway as a success by allowing employees the opportunity to buy into the business and, ultimately, reap more rewards.
Thanks for your kind words and time. All the best!
And a big thanks to you, dear reader, for the ongoing support of Shutterway and its stylish, robust security products. Without your continued support we would not be able to provide the services we do!